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TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Feet may not be in contact with
the floor and locked.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Vibration during
spinning or washer
stopped with uL error
code flashing
Load could be unbalanced. Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Avoid washing single items. Balance a single item such as a rug
or jacket with a few extra items. If the uL error code is flashing,
redistribute the load, close the lid, and press START/PAUSE.
Use Bulky cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets. Other items are not appropriate
for Bulky cycle. See “Cycle Guide.”
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer.”
Noises
Clicking or metallic noises Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the Drain & Spin cycles.
Water Leaks
Check the following for
proper installation:
Washer not level. Water may splash off basket if washer is not level.
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill hose washers. Make sure all four fill hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it
to drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets.)
Washer not loaded as recommended. An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.maytag.com/product_help – In Canada www.maytag.ca.