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TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run
or fill, washer stops
working (cont.)
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can slow or
stop the washer. Always measure detergent and following detergent
directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE/DRAIN & SPIN. Select
your cycle. Press START/PAUSE. Do not add more detergent.
Washer not draining/
spinning, loads are
still wet
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with
high spin speeds. Use the recommended cycle/speed spin for your
garment.
Washer may be tightly packed or
unbalanced.
Tightly packed loads may not allow the washer to spin correctly,
leaving the load wetter than normal. Evenly arrange the wet
load for balanced spinning. Select RINSE/DRAIN & SPIN
to remove excess water. See “Using Your Washer” for loading
recommendations.
Check plumbing for correct drain
hose installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Remove any clogs from drain hose.
Not using HE detergent or using too
much HE detergent.
Suds from regular detergent or using too much detergent
can slow or stop draining or spinning. Use only HE detergent.
Always measure and follow detergent directions for your load.
To remove extra suds, select RINSE/DRAIN & SPIN. Do not
add detergent.
Incorrect or wrong wash
or rinse temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash
temperatures.
ENERGY STAR
®
qualified washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes
cooler hot and warm washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.
In U.S.A. www.maytag.com/product_help – In Canada www.maytag.ca.