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For a period of one year from the date of purchase the
appliance is covered by a guarantee which allows you to call
Hoover Service free of charge (except for the price of the call).
Remember to send off the guarantee certificate for validation
within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you
purchased the machine to show to the call out engineer,
should you need to consult one.
If your washing machine shows signs of a defect or is not
working properly, before you contact GIAS Service we
recommend you carry out the checks detailed within the
Troubleshooting section.
If the problem with the machine persists after completing all
the recommended checks, please dial the GIAS Service number.
You will be connected directly to GIAS. It is important you tell
the GIAS advisor your product's model number and serial
number, which you will find on the rating label (16 characters,
beginning with the number 3), found on the front of the
washing machine (door area). By doing this, your enquiry will
be responded to more efficiently.
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Customer Service
Phone GIAS on
08705 400 600
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