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What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the following checklist. A charge will
be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the
problem persists after completing the recommended checks, please call GIAS Service (tel: 08705 400 600),
they may be able to assist you over the telephone or arrange a service call.
The machine will not start…
● Close the door. Check that there is power to the machine. Select a programme and press START.
Check if the door locked light is illuminated.
If it is not, check the following:
1. Is the machine connected to the electrical supply?
2. Is the electrical supply OK, check another socket?
3. Has the fuse on the machine blown? If so, replace it.
● If the door locked light is illuminated and the machine does not start this means that the machine
cannot fill with water, check the following:
1. Check the programme dial is correctly aligned with the programme.
2. Is the water supply to the machine switched on?
3. Are the pipes kinked or restricted in any way?
Water does not drain away…
● Ensure that there is not a blockage in the drain hose or the hose is not kinked.
● Is the drain hose installed correctly? If connected to the sink waste make sure you have cut the
membrane or removed the bung from the under sink drainage unit.
● Check for foreign bodies in the filter. If present, clean the filter. Before opening the filter, ensure
that the drum is not full of water. If it is full the machine may be drained using the procedure
defined on page 30.
If you have found any of the above problems correct them and run the machine through a spin cycle to
drain the water.
Water on the floor around the washing machine….
● Is the fill hose tightened? If so, replace the rubber washers and re-tighten.
● Is the standpipe or the household drain blocked? If so, clear the blockage yourself or call a plumber.
● Is there clothing or dirt between the door gasket and the door glass? Ensure that the door glass and
gasket are kept clean and free of laundry when loading the machine.
The machine does not spin…
● Water has not drained from the machine? Check the points highlighted above.
● Is the load unbalanced? To reduce noise and vibration and improve the machine’s reliability and life,
the machine is fitted with an electronic sensor that detects if the load is unbalanced. To improve the
spin performance the load can be re-distributed by hand at the end of the cycle and then re-spun.
The machine is noisy or vibrates a lot during the cycle…
● Has the transit system been fully removed? Check that the bracket and the polystyrene packing have
been taken off the machine.
● Are there any loose items in the pockets of clothing that can rattle in the drum and cause damage?
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Troubleshooting
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