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● Is the load unbalanced? Stop the programme, re-distribute the load and restart.
The programme takes a long time…
● Some programmes do take a long time (over 2 hours). Low water pressure can increase the length of
the programme.
The door will not open…
● Has the programme finished?
Is the STOP light illuminated? If not the programme is not complete.
Has the door locked light gone out? If not wait a further couple of minutes and the light will go out
and you will be able to open the door.
● Has the programme finished but the door remains locked? The START and TIME SAVER light will flash
intermittently indicating that the water supply has been interrupted during the wash cycle. Turn the
machine to OFF to reset the machine and this will allow the door to open.
● If water remains in the drum refer to 'Water does not drain away…' above.
Problem with the dispenser…
● Not all the detergent has been flushed away.
1. Check the water supply tap is fully turned on.
2. Check the inlet hose is not kinked.
● The dispenser drawer will not close properly.
1. Check the drawer is aligned properly
2. Check the drawer is not clogged with detergent (see Cleaning and routine maintenance)
● Steam is coming from the dispenser.
The machine is designed to vent through the drawer, this is nothing to worry about.
The clothes load is not dry…
● Was sufficient time or automatic setting selected to dry the clothes load? (Refer to Drying Time Guide
page 19.)
● Is the wash programme selected followed automatically by a drying programme? (Refer to
Programme Guide page 23.)
● Was the laundry correctly spun prior to drying? Select a spin programme to remove the excess water.
● Has the correct drying programme been selected? Refer to the laundry care label for guidance.
● The laundry may have been excessively wet at the end of the wash cycle eg. The load was out of
balance (see page 20). In this case the load may not have dried within the maximum time allowed.
Select a drying only programme (page 21) to complete the drying.
Remember, you may be charged for the service call if incorrect installation or misuse causes a problem
with your machine.
Note:
The use of environmentally-friendly, phosphate-free detergents (check detergent information on pack)
can have the following effects:
● Waste water from rinsing may be cloudier because of the presence of a white powder (zeolites) held
in suspension, without the rinse performance being adversely affected.
● Presence of white powder on laundry after washing, which is not absorbed by the fabric and does
not alter the colour of the fabric.
● The presence of foam in the final rinsing water is not necessarily an indication of poor rinsing.
Carrying out more rinse cycles does not serve any purpose in such cases.
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