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Problem Possible Cause What To Do
Washer will not drain— Kinked drain hose or drain • Ensure that the drain hose is not kinked. Per the
water standing in the tub located higher than 8′ above floor recommended installation instructions, the drain outlet
cannot be over 8′ above the floor.
Water leaks every load Hoses not installed correctly • Check all fill and drain hose connections to ensure that
they are tight and secure.
Water leaks Oversudsing of detergent • Oversudsing may create leaks, and may be caused by the
type and amount of detergent used. High efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser bins.
Follow the detergent manufacturer’s recommendations
for the amount of detergent, but try using less detergent,
especially if home water conditioning or water softening
units are used.
Display blank after cycle Five minutes have passed • This is part of normal operation. The display is designed
has finished without input to automatically turn off after 5 minutes of inactivity.
Settings will remain saved after the display has turned off.
Display LCD color Perceived color of display • This is normal.
appears different depends on viewing angle
between washer and dryer
Washer not communicating Dryer settings are not displayed • The recommended dryer settings will be displayed only
with the dryer after the first time the washer or dryer touchscreen is
activated following a completed wash cycle. After the
recommended settings are displayed, the five minute
timeout feature on the dryer will erase the recommended
cycle. If the LCD times out before the cycle is started,
you can press the washer recommended cycle button
to recall your previous washer load information.
Option disabled • Make sure that the communication feature is enabled.
First push the HOME button and then HELP. Then
select machine preferences and washer/dryer
communication. Press the selection bar to display “on”
and select “ok”. Press the HOME button to begin cycle
selection.
Poor cable connection • If the cable connecting the washer and dryer is not
securely attached, communication will be affected.
Ensure that the cable is securely attached to both the
washer and dryer at the back of the units. This should
be checked especially if the backsplashes were reversed.
Incomplete or no Detergent bins clogged from • Make sure that detergent and additives are put into
dispensing of detergent incorrect filling the correct dispenser bins. If liquid detergent is used,
make sure that the liquid detergent insert box is in the
dispenser bin. If powdered detergent is used, make sure
that the liquid detergent insert box is not used. Liquids
must be put in the fabric softener and pre-treat bins.
For all detergent types, always make sure that the
dispenser box is fully closed before the start of the cycle.
For a complete list of solutions to common washer problems, use the
Troubleshooting Tips feature located by pressing the HELP button
while on the washer Home Screen (see Using the Troubleshooter).
If your washer will not operate, check the Problem Solver below:
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