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Before you call for service
“I am not getting any COLD WATER”.
Check that the cold water supply has been turned on.
Your cold water temperature may exceed the recommended limits (refer to
Installation instructions pages 2 – 4).
Check that the inlet hose filter is not blocked.
Check that the inlet hoses are not kinked or squashed.
Check that the inlet hoses have been connected to the correct taps.
The flow rate of the supply water may be too slow.
“I am OVERLOADED”.
Your machine is overloaded and cannot continue the cycle.
Ensure the machine is stationary and remove items until the remaining ones can
move freely.
Check that the machine is not siphoning (refer to Installation instructions pages 2 – 4).
“I have TOO MANY SUDS”.
Your machine has a suds build-up. Too much detergent may have been used for the
amount of soil in the load.
Ensure that you are using a HE Low Sudsing, Matic or Front Loader type detergent.
Wait for suds to dissolve (about 20 minutes).
Rinse clothing using the RINSE and SPIN cycle, or run through another cycle.
“I can’t LOCK THE LID”.
Check that the lid is closed.
Press START/PAUSE.
If the symptom persists, call your Fisher and Paykel Dealer or Authorised Service
Centre.
Single beep every second and …
“I need SERVICE” message and fault number.
1. Turn your machine off at the wall.
2. Wait 1 minute and turn it back on.
3. Check your machine is level (refer to installation instructions pages 2 – 4).
4. Remove load and retry.
5. Put through a RINSE and SPIN cycle (refer to page 20).
6. If the fault re-occurs repeat steps 1 and 2.
If the machine still will not work, call your Fisher & Paykel Dealer or Authorised Service Agent to
arrange service (refer to page 43).