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Problem Possible cause/Solution
Unsatisfactory washing re-
sults:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the door is released.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates is
noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the
machine does not spin:
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is redis-
tributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can
resume. If, after 10 minutes, the laundry is still not evenly distrib-
uted in the drum, the machine will not spin. In this case, redistrib-
ute the load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select
the spinning programme.
The machine makes an un-
usual noise:
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor en-
sures a softer start and more even distribution of the laundry in the
drum when spinning, as well as increased stability of the machine.
No water is visible in the
drum:
Machines based on modern technology operate very economically
using very little water without affecting performance.
The machine does not dry
or does not dry properly:
The drying time or the dryness degree has not been selected.
• Select the drying time or the dryness degree.
The water tap is not turned on.
• Open the water tap.
The drain filter is clogged.
• Clean the drain filter.
The machine is overloaded.
• Reduce the laundry load in the drum.
The selected drying programme, time or dryness degree was not
suitable for the laundry.
• Select the suitable drying programme, time or dryness degree
for the laundry.
24 electrolux