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Something not working?
Problem Possible cause
• The machine does not start up:
• The door is not firmly closed. (E40)
• The machine is not plugged in or there is no power
at the socket.
• The main fuse or the fuse in the plug has blown.
• The type of fabric has not been selected by means of
the relevant button.
• The Start/Pause button has not been depressed.
• The Delay Start option has been selected.
• The machine does not fill:
• The water tap is closed. (E10)
• The inlet hose is squashed or kinked. (E10)
• The filter in the inlet hose is blocked. (E10)
• The door is not properly closed. (E40)
• The machine fills then empties
immediately:
• The end of the drain hose is too low. Refer to
relevant paragraph in “water drainage” section.
• The machine does not empty
and/or does not spin:
• The drain hose is squashed or kinked. (E20)
• The option RINSE HOLD has been selected.
• The drain pump is clogged. (E20)
• There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• The cap on the emergency emptying hose has not
been replaced after cleaning the pump.
• Unsatisfactory washing results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• The correct temperature was not selected.
• Excessive laundry load.
• The machine vibrates or is
noisy:
• The transit bolts and packing have not been
removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
• The door will not open:
• The water level is above the bottom edge of the door.
• The machine is heating the water or drying clothes.
• The drum is turning.
Problems which you can resolve yourself.
During machine operation it is possible that one of the following alarm codes appears on the display:
- E10 : problem with the water supply
- E20 : problem with water draining
- E40 : door open
Once the problem has been eliminated, press the Start/Pause button to restart the programme. If after all
checks, the problem persists, contact your local Service Centre.