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User’s Manual
59 / EN
Troubleshooting
Washing performance is poor: Stains persist or the laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for the
laundry.
• Excessive laundry was loaded in. >>> Do not load the machine in excess. Load with amounts recommended
in the "Programme and consumption table".
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature
for the laundry to be washed.
• Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment. Do not mix
the bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. (**)
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 6.2.
Washing performance is poor: Clothes smell unpleasantly. (**)
• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower
temperatures and/or in short programmes. >>> Leave the detergent drawer as well as the loading door
of the machine ajar after each washing. Thus, a humid environment favorable for bacteria cannot occur in the
machine.
Colour of the clothes faded. (**)
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose
them to excessive temperatures.
• A higher temperature is selected. >>> Select the proper programme and temperature according to the type
and soiling degree of the laundry.
It does not rinse well.
• The amount, brand and storage conditions of the detergent used are inappropriate. >>> Use a
detergent appropriate for the washing machine and your laundry. Keep detergents closed in an environment free of
humidity and do not expose them to excessive temperatures.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent in
the correct compartment.
• Pump filter is clogged. >>> Check the filter.
• Drain hose is folded. >>> Check the drain hose.
Laundry became stiff after washing. (**)
• Insufficient amount of detergent is used. >>> Using insufficient amount of detergent for the water hardness
can cause the laundry to become stiff in time. Use appropriate amount of detergent according to the water hardness.
• Detergent is put in the wrong compartment. >>> If detergent is put in the prewash compartment although
prewash cycle is not selected, machine can take this detergent during rinsing or softener step. Put the detergent in
the correct compartment.
• Detergent might be mixed with the softener. >>> Do not mix the softener with detergent. Wash and clean
the dispenser with hot water.