Errors
This section contains the following categories of messages about your product:
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Product messages
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File messages
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General user messages
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Paper messages
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Power and connection messages
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Ink cartridge and print head messages
Product messages
The following is a list of product-related error messages:
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Carriage blocked
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Carriage jam
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Carriage stall
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Firmware revision mismatch
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Mechanism error
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CD/DVD tray open
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CD/DVD tray misaligned
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Insert CD/DVD holder
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Open CD/DVD tray
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CD/DVD holder not found
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CD/DVD not found
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Unable to print
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Missing HP Photosmart Software
Carriage blocked
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Remove any objects that are blocking the print carriage
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Solution 2: Close the CD/DVD tray
Solution 1: Remove any objects that are blocking the print carriage
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Errors 123
Troubleshooting
