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Malfunction Possible cause / Solution
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the door lock is released.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The appliance vibrates noisi-
ly:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The appliance is not levelled correctly.
• Adjust the feet.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the ap-
pliance does not spin:
The electronic unbalance detection device has cut in because the laundry is not
evenly distributed in the drum. The laundry is redistributed by reverse rotation of the
drum. This may happen several times before the unbalance disappears and normal
spinning can resume. If, after 10 minutes, the laundry is still not evenly distributed
in the drum, the appliance will not spin. In this case, redistribute the load manually
and select the spin programme.
• Load more laundry.
The load is too small.
• Add more items, redistribute the load manually and then select the spinning
programme.
No water is visible in the
drum:
Appliances based on modern technology operate very economically using very little
water without affecting performance.
Unsatisfactory washing re-
sults
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The appliance makes an un-
usual noise
The appliance is fitted with a type of motor which makes an unusual noise compared
with other traditional motors. This new motor ensures a softer start and more even
distribution of the laundry in the drum when spinning, as well as increased stability
of the appliance.
After completing these checks, switch on the appliance
and press the button 6 to restart the programme.
If the malfunction shows again, contact your Service Cen-
tre.
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