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Problem Possible cause/Solution
There is water on the floor:
Too much detergent or unsuitable detergent (creates too much foam)
has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fittings. It is
not always easy to see this as the water runs down the hose; check to
see if it is damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The emergency emptying cap has not been replaced into the filter or the
filter has not been properly screwed in after cleaning action.
• Refit the emergency emptying cap into the filter or screw the filter fully
in.
Unsatisfactory washing re-
sults:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the pilot light 9 goes off.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates is
noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the
machine does not spin:
The electronic unbalance detection device has cut in because the laun-
dry is not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before the
unbalance disappears and normal spinning can resume. If, after 10 mi-
nutes, the laundry is still not evenly distributed in the drum, the machine
will not spin. In this case, redistribute the load manually and select the
spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select the
spinning programme.
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