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TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently
Asked Questions) to possibly avoid the cost of a service call.
In U.S.A. www.whirlpool.com/help
Noisy
Is the load balanced and the washer level? The wash load
should be balanced and not tightly packed. The washer must
be level. The front feet should be properly installed and the
jam nuts tightened. Reset the rear leveling legs (if needed).
See “Installation Instructions.”
Did you completely remove the yellow shipping strap
with shipping pins? See “Installation Instructions.”
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.
Leaking
Check the following:
Are the ll hoses tight?
Are the ll hose washers properly seated?
Is the drain hose installed? See “Installation Instructions.”
Is the sink or drain clogged? Sink and standpipe must be
able to handle 17 gal. (64 L.) of water per minute.
Is water deecting off the tub ring or the load? Center
the tub before starting the washer. The wash load should
be balanced and not tightly packed. The ll or spray rinses
can bounce off the load. The washer must be level. The front
feet should be properly installed and the jam nuts tightened.
Reset the rear leveling legs (if needed). See “Installation
Instructions.”
Check household plumbing for leaks.
Washer won’t run, ll, rinse, or agitate; washer stops
Is the power cord plugged into a grounded 3 prong
outlet? Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord? Do not use an extension
cord.
Is the indicator on the Timer knob properly lined up with
a cycle? Turn the Timer knob to the right slightly and pull
knob out to start.
Are the water inlet valve screens clogged? Turn off the
water and remove inlet hoses from the washer. Remove any
accumulated lm or particles. Reinstall hoses, turn on water,
and check for leaks.
Are both the hot and cold water faucets turned on?
Turn on the water.
Is the water inlet hose kinked? Straighten the hoses.
Water level seems too low
Auto load sensing may use less water than you would
expect. This is normal and provides good fabric care.
Does the water level seem too low, or does the washer
appear to not ll completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.
Water level seems too high
Did you open the lid or stop the washer while the washer
was lling to begin the wash? This will interrupt the sensing
feature and cause the washer to stop lling. Closing the lid
will resume ll, but the washer will add additional water to
compensate for any additional load items that might have
been added to the basket.
Did you open the lid after washing started or during the
rinse? The washer will ll to the highest water level once the
lid is closed.
Dispensers clogged or bleach leaking
Did you follow the manufacturer’s directions when adding
fabric softener to the dispenser? Measure detergent and
fabric softener. Slowly pour into the dispensers. Wipe up all
spills. Dilute fabric softener in the fabric softener dispenser.
Periodically clean the dispensers.
Did you put powdered color-safe bleach into the liquid
chlorine bleach dispenser? Add powdered color-safe
bleach directly to the basket.