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Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated lm or particles. Reinstall hoses,
turn on water, and check for leaks.
Are the hot and cold water faucets turned on?
Turn on the water.
Is the water inlet hose kinked?
Straighten the hoses.
Does the water level seem too low, or does the washer
appear to not ll completely?
The Auto Water Level feature senses the size of the load and
ad
ds the correct amount of water for the load size. You may
notice during a cycle that the wash load is not completely
submerged in water. This is normal and necessary for clothes
to move.
Are you using Auto Water Level?
The Auto feature senses the size of the load and adds the
correct amount of water for the load size.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
c
ontinues, call an electrician.
Is the washer in a normal pause in the cycle?
The washer may pause during certain cycles. Allow the cycle
to continue.
Is the washer overloaded?
Wash smaller loads. See “Starting Your Washer” for maximum
load size.
Is there oversudsing?
Cancel the current cycle. Select DRAIN & SPIN to drain the
load. Re-select your desired cycle and press START. Do not
add detergent. Use cold water.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Did you add more items to the load once the washer
started?
Once the load is wet, there may appear to be space for more
items. Do not add more than 1 or 2 garments after the cycle
has started.
For best results, determine load size with dry items
only.
Washer continues to ll or drain, or the cycle seems stuck
Is the top of drain hose lower than the control knobs on
washer?
The top of the drain hose must be at least 39" (990 mm) above
the oor. See “Drain System” in the Installation Instructions.
Does the drain hose t too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet t securely. Do not seal the
drain hose with tape. The hose needs an air gap. See
“Installation Instructions.”
Washer won’t drain or spin; water remains in washer
Is the drain hose clogged, or the end of the drain hose
more than 96" (2.44 m) above the oor?
See “Drain System” in the Installation Instructions.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s
directions. If you have very soft water, you may need to use
less detergent. Use only High Efciency (HE) detergent.
Remember, concentrated detergents such as 2x or higher will
use less detergent based on load size.
Use only HE High Efciency detergent.
Wash/Rinse temperature
Are the hot and cold water inlet hoses reversed?
If the hot and cold water inlet hoses are reversed, the washer
will display an “HC” error code at the end of the cycle. See
“Connect the Inlet Hoses” in the Installation Instructions.
Are you washing many loads?
As your frequency of loads washed increases, the water
temperature may decrease for hot and warm temperatures.
This is normal.
Do you have an ENERGY STAR
®
qualied washer?
The wash water temperatures may feel cooler to you than
those of your previous washer. This is normal.
Does the wash water temperature feel lower than usual?
As washing progresses, the wash temperature will decrease
slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse i
s regulated to be cooler
than the warm wash.
Excessive sudsing
Did you use a non-HE detergent?
Regular or hand-washing detergents are not recommended
for this washer. Use only High Efciency (HE) detergent.
Remember, concentrated detergents such as 2x or higher will
use less detergent based on load size.
Use only HE High Efciency detergent.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s
directions. If you have very soft water, you might need to use
less detergent.
Was the cycle interrupted and then the Deep Clean option
selected?
The Deep Clean option should be started on a dry load only.
The Deep Clean option cannot be selected after the tub has
started lling with water.
Cycle did not run Deep Clean option
Did you select the Deep Clean option?
The Deep Clean option must be selected for it to be included
in a wash cycle. The Deep Clean option should be started on a
dry load only. Deep Clean cannot be selected after the tub has
started lling with water.
The Deep Clean option is a default in the Heavy Duty cycle
and may be added to other cycles.