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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our toll-free telephone number
for help or calling for service, please provide a detailed description of the problem, your appliance’s
complete model and serial numbers and the purchase date. (See page 2.) This information will
help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Washer will
not fill
POSSIBLE CAUSE
SOLUTION
Power cord is not plugged into a
Firmly plug power cord into a live circuit
live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home’s fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A
the correct capacity. Reset circuit
time-delay fuse has not been breaker.
used.
Washer does
not spin
Both hot and cold water faucets Open both faucets.
are not open.
Water supply hoses are kinked. Straighten hoses.
Cycle control knob is not set or
Set cycle control knob and pull out
pulled out. firmly.
Lid is open. Close lid firmly.
Power cord is not plugged into
a
Firmly plug power cord into a live circuit
live circuit with proper voltage. with proper voltage. Check circuit
voltage at your home’s fuse/circuit
breaker box.
Household fuse has blown or Replace fuse with a time-delay fuse of
circuit breaker has tripped. A the correct capacity. Reset circuit
time-delay fuse has not been breaker.
used.
Washer stops
during a cycle
Washer pauses briefly at
different times in each cycle.
These pauses are normal.
Wait a minute to see if washer starts
cycle again.
Power cord is not plugged into
Firmly plug power cord into a live circuit
a live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home’s fuse/circuit
breaker box.
Household fuse has blown or
circuit breaker has tripped.
A
time-delay fuse has not been
used.
Replace fuse with a time-delay fuse of
the correct capacity. Reset circuit
breaker.
continued on next page
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