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Top Innovations, Inc.
TROUBLESHOOTING &CUSTOMER SUPPORT
CUSTOMER SUPPORT
For problems with your Steame Press, please refer to the troubleshooting solutions located
above. Additional inquiries should be directed to our Customer Support services through our
Web site, www
.steamfast.com, on the Service Request Web page.
If you do not have internet access, you may also contact our Customer Support Department
by telephone, at (800) 711-6617 or (816) 584-9700.
NOTE: In order for
our customer service representatives to help you as quickly and
efficiently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Product Serial Number
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit fails to heat up and
steam. Power Indicator
Light does not illuminate.
Unit is not plugged in. Plug into electrical outlet.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Reset Circuit Breaker /
Ground Fault Interrupter, or
replace fuse. If you need
assistance, contact a licensed
electrician.
Unit fails to heat up and
steam. Power Indicator
Light does illuminate.
Auto Shut-Off has engaged. Refer to Auto Shut-Off
section on page 9 of this
manual for proper
procedure.
Water Reservoir is empty. Refill Water Reservoir using
procedures on page 7 of this
manual.
Steam Burst output is weak
or intermittent.
Pressing Plate needs to be
cleaned.
Refer to Cleaning the
Fabric Steam Pr
ess section
on page 9 of this manual for
proper procedure.
Unit is damaged or
malfunctioning.
Immediately cease usage and
contact our Customer
Support department.