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T: 0800 0124 382 T: 0800 0124 382
TROUBLESHOOTING
If your Washer Dryer is not operating as expected, you may find a simple solution listed in the
table below.
If your Washer Dryer has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault Possible Cause Solution
Your Washer Dryer does not
operate.
It is switched off at the
mains.
The programme dial is in the
off position.
The door is not shut properly.
Check that your Washer
Dryer is plugged in and
turned on at the mains.
Use the programme dial
to select the desired
programme.
Check that the door ‘clicks’
and ‘Beeps’ shut.
Your Washer Dryer does not
receive water.
The cold water supply tap
is off.
The water fill hose is bent,
twisted, kinked or trapped.
The door is not closed
properly.
Check that the cold water
supply tap is fully turned on.
Check that there are no
bends, twists or kinks and
that the fill hose is not
trapped.
Close the door.
Fault Possible Cause Solution
Your Washer Dryer does not
receive water.
The water inlet filters are
blocked.
Clean the water inlet filters.
See page 63 for detailed
instructions.
Your Washer Dryer is not
draining water.
The drain hose is bent,
twisted, kinked or trapped.
The pump filter is obstructed.
Your laundry is too tightly
packed together in the drum.
Check the drain hose and
straighten out any kinks,
twists or bends.
Clean the pump filter.
See page 65 for detailed
instructions.
Check that your laundry is
spread out.
Your Washer Dryer is
vibrating.
The feet of your machine are
not correctly adjusted
The transit bolts are not
removed.
Adjust the feet. See page 13
for further information
Remove the transit bolts.
See page 11 for further
information.
There is excessive foam in
the detergent drawer.
Too much detergent has been
used.
Press the
button. To
stop the foam, dilute one
tablespoon of softener into
1/2 litre of water and pour
into the detergent drawer.
Press the
button after
5-10 mins.
TROUBLESHOOTING INFORMATION