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Troubleshooting _61
05 TROUBLESHOOTING
INFORMATION CODES
Information codes may be displayed to help you better understand what is occurring with your washer.
Samsung’s Smart Care, an automatic error-monitoring system, detects
and diagnoses problems at an early stage and provides a quick and easy
solution through LCD navigation.
When your washer has a problem, the notifi cation screen will show the
information and solution to help you better understand what is occurring
with your washer and how to solve the problem.
ERROR CODE MEANING & SOLUTION
dc
An unbalanced load that prevents your washer from spinning.
Redistribute the load, and press the Start/Pause button.
dS
The door is open when the washer is running.
Close the door tightly and restart the cycle. If the code reappears, contact
customer service.
FL
Your washer failed to lock the door.
Close the door tightly and restart the cycle. If the code reappears, contact
customer service.
Hr
A water temperature control problem. (Heater control problem)
Contact customer service.
LE
Your washer has tried to fi ll with water, but has not reached the proper water level.
Contact customer service.
LO
The door will not unlock.
Make sure the door is fi rmly closed. Press the Power button to turn o your washer,
then turn it on again. If the code reappears, contact customer service.
nd
Your washer is not draining. This can also mean that the unit senses a small clog
while draining.
1. Turn o the unit for 10 seconds and then turn it on again.
2. Select the Spin Only cycle.
3. Press the Start/Pause to drain the water.
If it still does not drain, contact for service.
nF
Your washer has tried to fi ll but was unsuccessful.
Make sure the water faucets are open all the way. Check for bent hoses. Check the
inlet screens on the hoses. If you are using a Flood Safety Device, please remove
the device and connect the water hoses directly to the unit.
Check if the hot water supply hose is connected.
You must connect the hot water supply hose because hot water is supplied by the
Auto Temperature Control (A.T.C.).
When washer displays “nF”, washer do draining for 3 minutes. At this time,
Power button is invalid
nF1
The hot/cold water hose connection is not correct.
Please connect the hot/cold water hose connection correctly.
OE
A fault is detected in the water level sensor.
Contact customer service.
WF457ARG-03153A-04_EN.indd 61WF457ARG-03153A-04_EN.indd 61 2012-08-31 12:30:352012-08-31 12:30:35