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General problems with the washer
Issue Possible cause Solution
The washer shakes
during the spin cycle.
The four feet are not
resting evenly on the
floor.
Level the machine see,
"Installation - Leveling the
Washer".
There are unusual
sounds coming from
the drain pump.
There is no fault. Lapping sounds at the beginning
and end of the pump process are normal.
Large residues of
detergent remain in the
dispenser drawer.
The water pressure is too
low.
Rinse the water intake
hose filter under running
water and carefully
remove any large
particles.
Water softeners tend to
clump.
Clean the detergent
drawer. In the future add
the detergent first, then
the water softener.
The fabric softener is
not completely
dispensed or too much
water remains in the
compartment
"Softener".
The siphon tube is either
positioned incorrectly or
clogged.
Clean the siphon tube, see
"Cleaning and care -
Cleaning the detergent
drawer".
There is an odor from
the drum.
Only low temperature
programs were used.
Start the program
"Sanitize" without laundry
or any program with
bleach.
Frequently asked questions
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