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General problems or an unsatisfactory wash result
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The machine feet are not
level.
Level the machine (see
"Installation").
The laundry has not
been spun properly and
is still wet.
The machine detected an
imbalance during the final
spin and reduced the
spin speed automatically.
Include both large and
small items in the load as
this will give better
distribution.
The laundry has not
been spun satisfactorily.
The spin speed selected
was too low.
Select a higher spin
speed next time.
The pump makes
strange noises.
This is not a fault! These noises occur at the end of
a pump sequence as a normal part of the operation.
There is a lot of
detergent residue in the
detergent drawer.
The water pressure is too
low.
– Clean the water inlet
filter.
– Select Water plus.
Powder detergent used
with water softeners can
be sticky.
Add washing powder
and then add the water
softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in the § compartment.
The siphon is either
incorrectly positioned or
clogged.
Clean the siphon, see
"Cleaning and care -
Cleaning the detergent
drawer".
When laundry is dry it
feels hard to the touch.
Too vigorous wash
action.
Programme in gentle
action and more water.
Not enough detergent
used.
Increase detergent dose
to prevent limescale
build up in laundry.
No fabric conditioner
used.
Use fabric conditioner in
last rinse.
Problem solving guide
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