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Washer won’t drain or spin; water remains in washer
■ Is the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the
floor?
See “Drain System.”
■ Is the lid open?
The lid must be closed during operation. The washer will not operate with the lid open.
■ Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s directions. If you have very
soft water, you may need to use less detergent. Use only High Efficiency (“HE”) detergent.
Wash/Rinse temperature
■ Are the hot and cold water inlet hoses reversed?
If the hot and cold water inlet hoses are reversed, the washer will display an “HC” error
code at the end of the cycle. See “Connect the Inlet Hoses.”
■ Are you washing many loads?
As your frequency of loads washed increases, the water temperature may decrease for hot
and warm temperatures. This is normal.
■ Do you have an ENERGY STAR
®
qualified washer?
The wash water temperatures may feel cooler to you than those of your previous washer.
This is normal.
■ Does the wash water temperature feel lower than usual?
As washing progresses, the wash temperature will decrease slightly for hot and warm
washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.
Excessive sudsing
■ Did you use a non-HE detergent?
Regular or hand-washing detergents are not recommended for this washer. Use only High
Efficiency (“HE”) detergent.
■ Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s directions. If you have very
soft water, you might need to use less detergent.
■ Was the cycle interrupted and then the Stain Cycle option selected?
The Stain Cycle option should be started on a dry load only. The Stain Cycle option
should not be selected after the tub has started filling with water.
Cycle did not run Stain Cycle option
■ Did you select the Stain Cycle option?
The Stain Cycle option must be selected for it to be included in a wash cycle. The Stain
Cycle option should be started on a dry load only. Stain Cycle should not be selected after
the tub has started filling with water.
■ The Stain Cycle option is a default in the Super Wash cycle and may be added to other
cycles.
Clothing Care
Load too wet
■ Did you use the right cycle for the load being washed?
Select a higher spin speed.
■ Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is normal.
■ Did you wash an extra large load?
A large unbalanced load could result in a reduced spin speed and wet clothes at the end
of the cycle. Evenly distribute the load and make sure the height of the load does not
exceed the top row of basket holes.
Residue or lint on load
■ Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Clothes should move freely. Lint or
powdered detergent can be trapped in the load if the washer is overloaded. Wash smaller
loads. See “Starting Your Washer” for maximum load size.
■ Did you use enough detergent?
Follow detergent manufacturer’s directions. Use enough detergent to hold the lint in the
water.
■ Did you line dry your clothing?
If so, you can expect some lint on the clothing. The air movement and tumbling of a dryer
removes lint from the load.
■ Was paper or tissue left in pockets?
■ Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.
■ Did you use the proper Soil Level and Wash Cycle for the load?
Reducing wash time (duration) and wash speed are ways to reduce lint.
■ Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.