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T R O U B L E S H O O TING
NORMAL SOUNDS YOU MAY HEAR
Problem Possible Causes Solutions
Rattling and
clanking noise
Thumping
sound
Water leaking
around washer
• Foreign objects, such as
keys, coins, or safety pins,
may be in drum or pump.
• Heavy wash loads may
produce a thumping sound.
• Washer load may be out
of balance.
• Shipping bolts and/or packaging
materials not removed.
• Wash load may be unevenly
distributed in the drum.
• Not all leveling feet are resting
firmly on the floor.
• Floor not rigid enough.
• Fill hose connection is loose
at tap or washer.
• House drain pipes are clogged.
• Stop washer and check drum and drain filter for
foreign objects. If noise continues after washer is
restarted, call for service.
• This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
• Stop and redistribute wash load.
• See Installation Instructions for removing shipping
bolts and packaging.
• Stop washer and rearrange wash load.
• Adjust the leveling feet. Make sure all four feet are in
firm contact with the floor while the washer is in the
spin cycle with a load.
• Make sure that the floor is solid and does not flex.
Refer to “Flooring” in the Installation section.
• Check hoses. Check and tighten hose connections.
• Unclog drain pipe. Contact a plumber if necessary.
The following sounds may be heard while the
washer is operating. They are normal.
Clicking:
Door lock relay when the door locks and unlocks.
Spraying or hissing:
Steam or water spraying or circulating during
the cycle.
Humming or gurgling:
Drain pump pumping water from the washer at
the end of a cycle.
Splashing:
Clothes tumbling in the drum during the wash
and rinse cycles.
BEFORE CALLING FOR SERVICE
Your Steam Washer™ is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If your washer does not function properly or does not function at all, check the
following before you call for service.
Vibrating
noise
Excessive
sudsing
• Too much detergent or
incorrect detergent.
• Reduce detergent amount or use low-sudsing
detergent.
Only use detergent with the HE
(High-Efficiency) logo.
Cleaning the Drain Pump Filter
Lint and other objects may accumulate and clog
the drain pump filter. If the washer fails to drain
properly, unplug the washer and allow the water
to cool, if necessary, before proceeding.
Open the drain pump filter access panel.
1
Unclip the drain hose and pull it out. Place
the end of the drain hose in a pan, bucket, or
floor drain to catch water.
2
Remove the plug from the drain hose, and
allow the water to drain completely.
Twist the pump filter counterclockwise to
remove. Remove any lint and foreign objects
from the pump filter.
Reverse the above steps to reinstall the drain
pump filter and drain hose. Be sure to close
the cover panel when finished.
3
MAINTENANCE (cont.)
Drain Hose
Plug
Pump
Filter
CARE AND CLEANING
Staining
• Laundry products added directly to
the washer drum.
• Washer not unloaded promptly.
• Clothes not sorted properly.
• Load the laundry products into the dispenser.
• Always remove items from the washer as soon as the
cycle is completed.
• Always wash dark colors separately from light colors
and whites to prevent discoloration. If possible, do
not wash heavily soiled items with lightly soiled ones.
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