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23
roubleshooting Guide
❋ This washing machine is equipped with automatic safety functions which detect and diagnose faults at an
early stage and react appropriately. When the machine does not function properly or does not function at
all, check the following points before you call the Service Department.
Symptom Possible Cause Solution
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks.
Oversudsing
Water does not enter
washer or it enters
slowly
Water in the washer
does not drain or
drains slowly.
• Foreign objects such as coins or
safety pins may be in drum or
pump.
• Heavy wash loads may produce
a thumping sound. This is
normal.
• Have all the transit bolts and
packing been removed?
• Are all the feet resting firmly on
the ground?
• Fill hose connection is loose at
tap or washer.
• House drain pipes are clogged.
• Too much detergent or
unsuitable detergent?
• Water supply is not adequate in
area.
• Water supply tap is not
completely open.
• Water inlet hose is kinked.
• The filter of the inlet hose
clogged.
• Drain hose is kinked or clogged.
• The drain filter is clogged.
Stop washer and check drum
and drain filter.
If noise continues after washer
is restarted, call your authorized
servicer.
If sound continues, washer is
probably out of balance. Stop and
redistribute wash load.
See Installation for
removing transit bolts.
Wash load unevenly distributed
in drum. Stop washer and
rearrange wash load.
Adjust the leveling feet.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber
if necessary.
The formation of foam
can cause water leaks.
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.
Clean and straighten the drain hose.
Clean the drain filter.
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