Filter
Top Products
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer won't fill, rinse or wash Excessive sudsing
• Does the water level seem too low, or does the washer • Was the cycle interrupted and then CATALYST _ Cleaning
appear to not fill completely?
The top of the agitator is much higher than the highest water
level. This creates a perception that the washer is not filling
completely. This is normal.
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call
electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Action selected?
The CATALYST®Cleaning Action should be started on a dry
load only. The CATALYSTSCleaning Action should not be
selected after the tub has started filling with water.
Did you select CATALYST _ Cleaning Action and use a
hand-washing detergent?
Most detergents formulated for hand-washing are not meant
for the CATALYST _Cleaning Action. Use the Handwash cycle
and appropriate speed select setting if using a hand-wash
detergent.
Washer won't drain or spin
Washer stops •
• Checkthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
• Is there power at the plug?
Check electrical source or call electrician.
Has a fuse blown or has the circuit breaker tripped?
If problem continues, call electrician.
Are you using an extension cord?
Do not use an extension cord.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Is the Cycle Selector Control (Timer) knob lined up and
pulled out?
Turn Cycle Selector Control (Timer) knob to cycle and pull out
to start washer. If washer still doesn't start, push knob back
in, turn slightly to the right and pull out again.
Is the washer overloaded?
Wash smaller loads. See "Starting Your Washer" for
maximum load size.
Is the drain hose clogged, or the end of the drain hose
more than 96 in. (244 cm) above the floor?
See "Installation Instructions" for proper installation of drain
hose.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow manufacturer's directions.
If you have very soft water, you may need to use less
detergent.
Most detergents formulated for hand-washing are not meant
for the CATALYST" Cleaning cycle. Use the Handwash cycle
and appropriate speed select setting if using a hand-wash
detergent.
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Washer continues to fill or drain, or the cycle seems stuck
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
"Installation Instructions."
Washer makes noise
• Is the load balanced, and is the washer level?
The wash load should be balanced. See "Starting Your
Washer" for maximum load size.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs if
needed. See "Installation Instructions."
Are the self-adjusting rear feet installed?
Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air
being pulled through the pump. This happens during the end
of draining. It is normal.
When the cycle changes from washing to draining or
spinning, you may hear a noise as the drive system shifts.
This is normal.
16