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Garments damaged
• Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before
washing to avoid snagging and tearing of load.
• Were strings and sashes tied to avoid tangling?
Straps and strings can easily become entangled in the load,
causing strain on seams and tearing.
• Were items damaged before washing?
Mend rips and broken threads in seams before washing.
• Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should move freely during washing. Be sure not to load above
the stainless portion of the basket.
• Did you add chlorine bleach properly?
Do not pour chlorine bleach directly onto load. Wipe up
bleach spills. Undiluted bleach will damage fabrics. Do not
place load items on top of the bleach dispenser when loading
and unloading the washer (on some models). Do not use
more than the manufacturer's recommended amount for a full
load. Do not dilute.
• Did you follow the garment manufacturer's care label
instructions?
Load not rinsed
• Did you use the proper detergent?
Regular or non-HE hand-washing detergents are not
recommended for this washer. Use only High Efficiency
("HE") detergent.
• Did you follow the manufacturer's directions when adding
detergent and fabric softener?
Always measure detergent and fabric softener carefully.
Follow detergent manufacturer's directions. If you have very
soft water, you might need to use less detergent. Remember,
concentrated detergents such as 2x or higher will use less
detergent based on load size.
Selecting a Fabric Softener or Extra Rinse option will help
flush excess suds from your washer.
• Did you select the Fabric Softener button?
If liquid fabric softener is added to the dispenser, the Fabric
Softener option must be selected.
• Was the Water Save Spray Rinse selected?
This spray rinse optimizes the water used for rinsing the load.
If extra rinsing is needed due to skin sensitivities, a high
sudsing detergent, or particulates in the load, such as sand or
lint, select the Extra Rinse option.
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