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Problem Possible cause/Solution
Unsatisfactory washing
results:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released. (Door lock pilot light is on)
• Wait the door release.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates /
The machine is noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the
machine does not spin:
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen
several times before the unbalance disappears and normal spinning
can resume. If, after 10 minutes, the laundry is still not evenly
distributed in the drum, the machine will not spin. In this case,
redistribute the load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select
the spinning programme.
The machine makes an
unusual noise:
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor
ensures a softer start and more even distribution of the laundry in
the drum when spinning, as well as increased stability of the
machine.
No water is visible in the
drum:
Machines based on modern technology operate very economically
using very little water without affecting performance.
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