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Problem Possible cause/Solution
The machine fills than
empties out immediately:
The end of drain hose is too low.
The end of drain hose is submerged in water.
There is no vent in the end of drain hose.
• Refer to relevant paragraph in "Water drainage" section.
There is water on the floor:
Too much detergent or unsuitable detergent (creates too much
foam) has been used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The cap on the emergency emptying hose has not been replaced or
the filter has not been properly screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or screw the filter
fully in.
Unsatisfactory washing
results:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released. (Door lock pilot light is on)
• Wait a few minutes before opening the door.
There is water in the drum.
• Select drain or spin programme to empty out the water.
The machine vibrates / The
machine is noisy:
The transit bolts and packing have not been removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
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