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Repairs - after sales service
Your appliance comes with a three year
warranty. If it is not working correctly refer
to "Something not working". If a fault occurs
which you can not resolve through following
the advice and information contained within
this instruction manual, the next step is to
contact our extended warranty
administrators on:
0844 871 7771
They will give you details for your local
service engineer. Before calling out an
engineer, please ensure you have read the
details under the heading “Something not
working”.
When you contact your local service
engineer you will need to give the following
details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The purchase date as found on your
receipt
5. The model and serial number of the
appliance. So that you always have
these numbers at hand, we recommend
you to make a note of them here:
• Mod.......................................
• P.N.C.....................................
• S.N.........................................
IMPORTANT : If you call out an
engineer to a fault listed under the
heading ''Something not working'', or
to repair a fault caused by incorrect
use or installation, a charge will be
made even if the appliance is under
guarantee.
Spare parts
Always insist on genuine spare parts.
An authorised service engineer should
service this product, and only genuine spare
parts should be used. Under no
circumstances should you attempt to repair
the appliance yourself. Repairs carried out
by inexperienced persons may cause injury
or serious malfunctioning. Contact your
local John Lewis branch.
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