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The guarantee excludes:
● Any faults which occur due to bad installation or misuse of the machine.
● Repair of, or interference with, the machine by any person not authorised by the
manufacturer.
● Any parts which are fitted to the machine that are not original manufacturer’s
parts.
● Non-domestic use of the machine.
● Operation at incorrect voltage.
● The result of using this machine for any purpose other than those described in the
instruction book.
Spares and Accessories
If any part of your appliances needs replacing during its lifetime, please make sure
that you replace them with genuine Hoover spare parts by calling:
01204 556 111
or online
www.hoover.co.uk
A number of accessories can also be purchased using the above contact details.
Brochures
At Hoover, we produce a range of home appliances including vacuum cleaners,
cooling appliances, washing machines, tumble dryers, dishwashers, cookers and
built-in appliances.
If you would like a brochure for any of our product ranges please call our head office
on:
01685 721222
or view our full range online
www.hoover.co.uk
Our customer service advisors will be able to advise you of any matching appliance,
or appropriate replacement product when it is time to replace your purchase.
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After Sales Service
Customer Service
At Hoover, we aim to make appliances that are reliable and long lasting. However,
should your appliance need to be serviced during its working life, no one is more
qualified to maintain your appliance than our own Hoover Service engineers. To book
a service call or to ask our customer service advisors for help on using your appliance,
please call:
08705 400 600
or contact us online
www.hoover.co.uk
Please have your model and serial numbers at hand when calling our service
department, as they will require this information.
(Telephone lines open: Monday to Friday 8.30am to 5pm, Saturday 9am to 5pm,
Sunday 10am to 4pm). We may record your phone calls with our representatives to
monitor and improve the quality of service we provide.
Guarantee
Your new Hoover appliance automatically comes with a 12-month call out, parts and
labour guarantee.
Register your appliance now by calling
08444 810 157
or register online
www.hoover.co.uk
Providing that you register your purchase, Hoover guarantees all parts of this product
for 5 years from the date of purchase. During the first year Hoover approved
engineers will replace or repair all defective parts free of charge, except for parts
subject to fair wear and tear, such as interior lamps.
In years 2-5 replacement parts will be supplied free only if fitted in the UK or Republic
of Ireland by Hoover and the appropriate labour charges paid. An extended warranty
may be purchased to also cover the labour costs. Please ask our customer service
advisors for cost details or complete the enclosed form.
To qualify for benefits under the guarantee, you must be able to provide proof of date
of purchase and the appliance must have been supplied, maintained and used in
accordance with Hoover instructions.
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