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Trouble-shooting
If there is a fault or the machine does not operate correctly, remove the power plug
before checking the machine. Using diagnostic list below, please check the machine
requires repair. If a repair is required, please contact our Customer Care Team, do
not try to fix it yourself.
The machine does not
spin. The display shows
E3..
The display will show
E4.
The top lid is not closed.
Close the top lid.
Is the drain hose
blocked?
Has the laundry been
place unevenly in the
machine?
Is the machine level?
Open the water tap. Push
the Start/Pause button once.
Clean the water inlet valve
then push the Start/Pause
button once.
Use after the water pressure
is normal.
The water level sensor
has failed.
Please contact Customer
Care.
Fasten the inlet hose.
The water tap leaks.
The display shows E6.
There are abnormal
sounds inside the
machine.
Problem Possible causes What to do
The machine
does not
work.
Will not
wash
Will not
spin
Is there a power failure?
Is the power plug inserted
tightly?
Has the water level reached
preset position?
Wait for the power supply
to be restored.
Insert the power plug
tightly.
Wait for water to fill to the
preset level.
Is the power plug inserted
tightly?
Is the top lid closed ?
Is the laundry distributed
unevenly in the machine?
Insert the power plug
tightly.
Close the top lid.
Redistribute the laundry.
Is the machine level?
Has the laundry been placed
unevenly in the machine?
Are there any foreign objects
inside the bowl?
Is the water inlet hose
loose?
Redistribute the load evenly.
Close the top lid.
Level the machine.
Remove the foreign object.
Is the water tap closed or
has the water supply been
interrupted?
Is the water inlet valve
blocked?
Is the water pressure too
low?
The machine does not
drain or drains slowly.
The display shows E1.
The machine stops
running. The display
shows E2.
Remove the blockage.
Open and close the top
lid once.
Redistribute the load evenly.
Close the top lid.
Level the machine. The
machine will start 10.
seconds after being leveled
correctly.