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Problem Possible Cause What To Do
Water does not enter Automatic self system checks • After START is pressed, the washer does several system
washer or enters slowly
checks. Water will flow 60 seconds after
START
is pressed.
Water supply is turned off • Turn on both hot and cold faucets fully.
Water valve screens are •
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back
on.
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with
light items (like blouses).
Overloading • Load your washer so clothes have enough room
to move freely.
Incorrect wash cycle • Match cycle selection to the type of fabric you are
washing (especially for easy care loads).
Repeated washing in • Wash in warm or cold water.
water that is too hot
Grayed or yellowed Not enough detergent • Use correct amount of detergent.
clothes
Not using HE (high efficiency) • Use HE detergent.
detergent
Hard water • Use hottest water safe for fabric.
• Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°–140°F (48°–60°C).
Detergent is not • Try a liquid detergent.
dissolving
Dye transfer • Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
Dye transfer • Sort whites or lightly colored items from dark colors.
• Promptly remove wash load from washer.
Water temperature Water supply is improperly • Make sure hoses are connected to correct faucets.
is incorrect connected
House water heater is • Make sure house water heater is delivering water
not set properly at 120°–140°F (48°–60°C).
Slight variation This is normal • Due to the metallic properties of paint used for this unique
in metallic color product, slight variations of color may occur due to viewing
angles and lighting conditions.
Bad odor inside Washer unused for a long time, • Leave the door slightly open for the water to air dry.
your washer not using recommended
• Run a BasketClean cycle.
quality of HE detergent
• In the case of strong odor, you may need to run
or used too much detergent
the BasketClean cycle more than once.
Detergent leak Incorrect placement of • Make sure detergent insert is properly located and fully
detergent insert seated. Never put detergent above max line.
This is normal • It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser.
Improper dispensing of Dispenser clogged • Monthly clean the dispenser drawer to remove buildup
softener or bleach
of chemicals.
Softener or bleach is filled above • Make sure to have the correct amount of softener or bleach.
the max line
Softener or bleach cap issue •
Make sure softener and bleach cap for dispenser are seated
or they will not work
.
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