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Problem Possible Cause What To Do
Incomplete cycle or timer Automatic load redistribution • Timer adds 3 minutes to cycle for each rebalance.
not advancing 11 or 15 rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
Pump clogged • See page 13 on how to clean the Pump Filter.
Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
Household drain may • Check household plumbing. You may need to call
be clogged a plumber.
Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
pushed too far down the drain
Loud or unusual noise; Cabinet moving • Washer is designed to move 1/4″ to reduce forces
vibration or shaking transmitted to the floor. This movement is normal.
All rubber leveling legs are not • Push and pull on the back right and then back left of your
firmly touching the floor washer to check if it is level. If the washer is uneven, adjust
the rubber leveling legs so they are all firmly touching the
floor and locked in place. Your installer should correct this
problem.
Unbalanced load • Open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
Pump clogged • See page 13 on how to clean the Pump Filter.
No power/washer not Washer is unplugged • Make sure cord is plugged securely into a working outlet.
working or dead
Water supply is turned off • Turn both hot and cold faucets fully on.
Circuit breaker/fuse is • Check house circuit breakers/fuses. Replace fuses or
tripped/blown reset breaker. Washer should have separate outlet.
Automatic self system checks • First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.
Snags, holes, tears, rips Overloaded • Do not exceed maximum recommended load sizes.
or excessive wear See recommended maximum load sizes on page 11.
Pens, pencils, nails, screws or • Remove loose items from pockets.
other objects left in pockets
Pins, snaps, hooks, sharp • Fasten snaps, hooks, buttons and zippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Control time wrong This is normal • During spin the washer may need to rebalance the load
or changes sometimes to reduce vibrations. When this happens,
the estimated time is increased causing time left to
increase or jump.
Not enough water This is normal • Horizontal washers do not require the tub to fill with water
like top-load washers.
Washer pauses or has Pump clogged • See page 13 on how to clean the Pump Filter.
to be restarted, or washer
door is locked and will
not open
Door unlocks or This is normal • Front-load washers start up differently than top-load
press START and machine washers, and it takes 30 seconds to check the system.
doesn't operate The door will lock and unlock.
Incorrect operation • Simply open and close the door firmly; then press START.
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