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Before you call for service…
Troubleshooting Tips
Problem Possible Causes What To Do
Suds in the washer The SmartDispense system • Use only liquid HE (High Efficiency) detergents to avoid
detergent tanks were filled with sudsing. Tide 2x HE Laundry Detergent has been
non-HE detergents approved for use in all GE washing machines and
laundry SmartDispense systems.
• Follow the steps to remove and rinse tank before
refilling. After filling the tanks, adjust the SmartDispense
setting if changes were made to the detergent
concentration.
Manual washer dispenser was filled • Use only liquid HE (High Efficiency) detergents to
with non-HE detergent avoid sudsing. Any HE (High Efficiency) Laundry
Detergent has been approved for use in all GE washing
machines and laundry SmartDispense systems.
Clothes are not clean Not enough detergent • Adjust the SmartDispense
™
settings to increase
after a cycle the amount of detergent dispensed during each cycle.
Check that the selected detergent concentration matches
the concentration of the detergent in the tank.
Not using liquid • Use liquid HE (High Efficiency) detergent.
HE (High Efficiency) detergent
Tanks have been filled with • Use only liquid HE (High Efficiency) detergent.
powder detergent Follow the steps to remove and rinse the tank before
refilling.
Manual washer dispenser was • Turn off the SmartDispense system if you want
filled with a different detergent to use a different detergent in the manual dispenser.
than is in the selected tank Additional detergent may be stored in the second
detergent tank, but SmartDispense settings must
be adjusted before a cycle to select the desired tank.
SmartDispense system detergent • Follow the steps to remove and rinse the tank
tanks were filled with two different before refilling. After filling the tank, adjust
liquid HE (High Efficiency) the SmartDispense settings if changes were
detergents made to the detergent concentration.
SmartDispense system detergent • Follow the steps to remove and rinse the tank
tanks were filled with a liquid before refilling. After filling the tank, adjust
HE (High Efficiency) detergent the SmartDispense settings if changes were
and a concentrated liquid made to the detergent concentration.
fabric softener
Clothes do not feel soft Not enough fabric softener • Adjust the SmartDispense settings to increase
after a cycle in which the amount of concentrated liquid fabric softener
concentrated liquid during each cycle.
fabric softener dispense
SmartDispense system fabric • Follow the steps to remove and clean fabric softener
was enabled
softener tank was filled with sensor and rinse softener tank before refilling with
nonconcentrated fabric softener concentrated liquid fabric softener.
SmartDispense system • Follow the steps to remove and clean fabric softener
detergent tanks were filled sensor and rinse softener tank before refilling with
with two different concentrated concentrated liquid fabric softener.
liquid fabric softeners
SmartDispense softener sensor • Follow the steps to remove and clean fabric softener.
has developed a film of dried
fabric softener
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