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Troubleshooting Tips
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Problem Possible Causes What To Do
Low Detergent/Fabric The SmartDispense
™
system has • Fill the SmartDispense reservoir with liquid
Softener message is on approximately 10 cycles worth HE (High Efficiency) detergent/concentrated liquid fabric
of liquid HE (High Efficiency) softener if using the same brand and concentration
detergent/concentrated liquid of liquid HE (High Efficiency) detergent/
fabric softener left in the concentrated liquid fabric softener. If using a different
SmartDispense pedestal brand or concentration of liquid HE (High Efficiency)
(20 cycles of 2x liquid detergent/concentrated liquid fabric softener, follow
HE [High Efficiency] detergent, the steps to remove and rinse the tank and clean fabric
30 cycles of 3x liquid softener sensor before refilling. After filling the tanks,
HE [High Efficiency] adjust the SmartDispense settings if changes were made
detergent, etc.) to the detergent concentration. The Low indicator will turn
OFF the next time the controls are powered.
SmartDispense system was • Adjust the SmartDispense settings to draw from
incorrectly set to draw from the correct tank. The Low Indicator will turn OFF
an empty tank the next time the controls are powered.
SmartDispense system was • Add additional liquid HE (High Efficiency) detergent
filled with less than 100 ounces to the tank. The Low Indicator will turn OFF the next time
of concentrated liquid the controls are powered.
HE (High Efficiency) detergent
Cycle will not start and The SmartDispense system has • Fill the SmartDispense reservoir with liquid HE (High
Empty Detergent/Fabric no usable cycles worth of liquid Efficiency) detergent/concentrated liquid fabric softener
Softener message is on HE (High Efficiency) detergent/ if using the same brand and concentration of liquid
concentrated liquid fabric softener HE (High Efficiency) detergent/concentrated liquid fabric
left in the SmartDispense pedestal. softener. If using a different brand or concentration
Some residual liquid of liquid HE (High Efficiency) detergent/concentrated liquid
HE (High Efficiency) detergent/ fabric softener, follow the steps to remove and rinse
concentrated liquid fabric the tank and clean fabric softener sensor before refilling.
softener will remain in the bottom After filling the tanks, adjust the SmartDispense settings
of the tank to prevent air from if changes were made to the detergent concentration.
entering the SmartDispense The Empty indicator will turn OFF the next time the controls
supply lines are powered.
SmartDispense system was • Add additional liquid HE (High Efficiency) detergent to
filled with less that 100 ounces the tank. The Empty Indicator will turn OFF the next time
of concentrated liquid the controls are powered.
HE (High Efficiency) detergent
“SmartDispense pedestal Hose and electrical connectors • Make sure the 2 hose and electrical connections on the
not connected” message not installed correctly on the back back of the washer and pedestal are made. Remove and
appears on screen of the machine reinstall each connection if needed, making sure to tighten
the connector down as much as possible.
Sensor connections are not made • Make sure all 3 sensors are plugged securely into the
connector at the rear of the drawer inside the pedestal.
Lift up on the sensor cover at the rear of the drawer to
make sure these connections are made.
Washer waits two Washer is priming the lines • The first time your washer recognizes that the
minutes before adding of the SmartDispense system SmartDispense system has been activated, it will
water at the beginning automatically fill the supply lines with detergent and/or
of the first cycle fabric softener for all active tanks. This process will last
approximately two minutes and will only occur at the
beginning of the first cycle that uses the SmartDispense
system.
Washer starts to spin Washer is sensing the size • The washer will spin for a short time at the beginning
at the beginning of the of the load in the basket of every cycle when SmartDispense has been selected.
wash cycle before water By sensing the size of the load in the basket, the washer
is added will be able to determine how much liquid HE (High
Efficiency) detergent/concentrated liquid fabric softener
to dispense.
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