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Problem Possible Cause What To Do
Detergent leak Incorrect placement of
detergent insert
This is normal
• Make sure detergent insert is properly located and fully seated. Never
put detergent above max line.
• It is normal operation to see detergent leak on door gasket about 20
seconds after filling the dispenser.
Improper
dispensing of
softener or
bleach
Dispenser clogged
Softener or bleach is filled
above the max line
Softener or bleach cap issue
• Monthly clean the dispenser drawer to remove buildup of chemicals.
• Make sure to have the correct amount of softener or bleach.
• Make sure softener and bleach cap for dispenser are seated
or they will not work.
Dispenser
drawer not
dispensing
properly
Laundry detergent packet
placed in dispenser drawer
• Laundry detergent packets should not be used in the dispenser.
They should only be added directly to the wash basket following the
manufacturer's directions.
Pump running
while washer
is not in use
Clog in sump drain • This is normal. Drain sump is detecting an undesired water fill level
from a potential open faucet. Shut off water valve and inspect water
valve for blockage.