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Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Before you call for service…
Problem Possible Cause What To Do
Not draining
Not spinning
Not agitating
Load is out of balance
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and light
items.
• See page 13 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
Leaking water Door gasket is damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box cracked
• Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils)
• Water may drip from the door when the door is opened.
This is a normal operation.
• Carefully wipe off rubber door seal. Sometimes dirt or
clothing is left in this seal and can cause a small leak
• If this area is wet, you have oversudsing condition.
Use less detergent.
• Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured to
drain facility.
• Check household plumbing. You may need to call a plumber.
• Powder soap may cause clogs inside the dispenser and cause water
to leak out the front of the dispenser. Remove drawer and clean both
drawer and inside of dispenser box.
Please refer to Cleaning the Washer section.
• Use only HE and correct amount of detergent.
• If new installation, check for crack on inside of dispenser box.
Clothes too wet Load is out of balance
Pump clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy
and light items.
• The machine will slow the spin speed down to 410 rpm if
it has a hard time balancing the load. This speed is normal.
• See page 13 on how to clean the Pump Filter.
• The dry weight of the load should be less then 16 lbs.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.