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Problem Possible Cause What To Do
Incomplete cycle
or timer not
advancing
Automatic load redistribution
Pump clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
• Timer adds 3 minutes to cycle for each rebalance. 11 or 15
rebalances may be done. This is normal operation.
Do nothing; the machine will finish the wash cycle.
• See page 13 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
Loud or unusual
noise; vibration
or shaking
Cabinet moving
All rubber leveling legs are not
firmly touching the floor
Unbalanced load
Pump clogged
• Washer is designed to move 1/4” to reduce forces transmitted to the
floor. This movement is normal.
• Push and pull on the back right and then back left of your washer to
check if it is level. If the washer is uneven, adjust the rubber leveling
legs so they are all firmly touching the floor and locked in place. Your
installer should correct this problem.
• Pause unit, open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal, unbalance was
caused by load.
• See page 13 on how to clean the Pump Filter.
No power/
washer not
working or dead
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is tripped/
blown
Automatic self system checks
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check house circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have separate outlet.
• First time the washer is plugged in, automatic checks occur. It may
take up to 20 seconds before you can use your washer. This is normal
operation.
Snags, holes,
tears, rips or
excessive wear
Overloaded
Pens, pencils, nails, screws or
other objects left in pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in
pockets
• Do not exceed maximum recommended load sizes. See
recommended maximum load sizes on page 12.
• Remove loose items from pockets.
• Fasten snaps, hooks, buttons and zippers.
Control time
wrong or
changes
This is normal • During spin the washer may need to rebalance the load sometimes to
reduce vibrations. When this happens, the estimated time is increased
causing time left to increase or jump.
Not enough
water
This is normal • Horizontal washers do not require the tub to fill with water like top-
load washers.
Washer pauses
or has to be
restarted, or
washer door is
locked and will
not open
Pump clogged • See page 13 on how to clean the Pump Filter.
Door unlocks or
press Start and
machine doesn’t
operate
This is normal
Incorrect operation
• Front-load washers start up differently than top-load
washers, and it takes 30 seconds to check the system. The door will
lock and unlock.
• Simply open and close the door firmly; then press Start.