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Troubleshooting
Suggestions for solving problems
Problem Cause Explanation / Suggestion
Programme is unable
to be started or
selected.
Machine may have switched to
self protection mode due to an
infrastructure problem (such as
line voltage, water pressure, etc).
Reset your machine by pressing START/PAUSE
button for 3 seconds (see ‘Cancelling the
programme’).
There is water
coming from the
bottom of the
machine.
There may be a problem with
the inlet hose, drain hose or the
pump filter.
Check the seals at both ends of the water inlet
hose. Ensure the filters are clear of debris and are
securely fitted.
Ensure the drain hose is securely and directly
fitted into the wastewater standpipe or tub.
Remove the service door and check that the
pump filter is completely closed.
Machine stopped
shortly after the
programme started.
Machine may stop temporarily
due to low voltage.
The programme will resume operating once the
voltage is back to the normal level.
The machine
continuously spins.
Remaining time does
not count down.
There may be an imbalance of
laundry in the machine.
The automatic spin correction system may have
been activated due to an unbalanced distribution
of laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). Items should be
rearranged and re-spun.
The load may be too small.
No spinning is performed when the laundry is
not evenly distributed in the drum to prevent any
damage to the machine and to its environment.
The machine
continuously washes.
Remaining time does
not count down.
In the case of a paused
countdown while taking in water:
The timer will not count down
until the machine is filled with the
correct amount of water.
The machine will wait until there is a sufficient
amount of water, at the correct temperature to
avoid poor wash results. The timer will then start
to count down.
In the case of a paused
countdown at the heating step:
The timer will not count down
until the selected temperature for
the programme is reached.
In the case of a paused
countdown at the spinning step:
There may be an imbalance of
laundry in the machine.
The automatic spin correction system might have
been activated due to an unbalanced distribution
of laundry in the drum.
The laundry in the drum may be clustered
(bundled laundry in a bag). It should be
rearranged then re-spun.
The load may be too small.
No spinning is performed when the laundry is
unevenly distributed in the drum. This is to prevent
any damage to the machine and to its environment.