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2. Performing the guarantee means that the appliance is returned to the condition it was
in before the defect occurred. Defective parts are replaced or repaired. Parts replaced
free of charge become our property.
3. So as to avoid more severe damage, the defect must be brought to our attention
immediately.
4. Applying the guarantee is subject to the consumer providing proof of purchase show-
ing the purchase and/or delivery date.
5. The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous
ceramic), synthetic materials and rubber, is the result of inappropriate use.
6. The guarantee cannot be called on for minor faults that do not affect the value or the
overall reliability of the appliance.
7. The statutory warranty does not apply when defects are caused by:
– a chemical or electrochemical reaction caused by water,
– abnormal environmental conditions in general,
– unsuitable operating conditions,
– contact with harsh substances.
8. The guarantee does not apply to defects due to transport which have occurred outside
of our responsibility. Nor will the guarantee cover those caused by inadequate instal-
lation or assembly, lack of maintenance or failure to respect the assembly instructions
or directions for use.
9. Defects that result from repairs or measures carried out by people who are not qualified
or expert or defects that result from the addition of non-original accessories or spare
parts are not covered by the guarantee.
10. Appliances that are easy to transport may be delivered or sent to the consumer services
department. Home repairs are only anticipated for bulky appliances or built-in appli-
ances.
11. If the appliances are built-in, built-under, fixed or suspended in such a way that re-
moving and replacing them in the place where they are fitted takes more than half an
hour, the costs that result there from will be charged for. Connected damage caused
by these removal and replacement operations will be the responsibility of the user.
12. If, during the guarantee period, repairing the same defect repeatedly is not conclusive,
or if the repair costs are considered disproportionate, in agreement with the consumer,
the defective appliance may be replaced with another appliance of the same value. In
this event, we reserve the right to ask for a financial contribution calculated according
to the length of time it has been used.
13. A repair under guarantee does not mean that the normal guarantee period will be
extended nor that a new guarantee period begins.
14. We give a twelve month guarantee for repairs, limited to the same defect.
15. Except in the event where liability is legally imposed, this declaration of guarantee
terms excludes any compensation for damage outside the appliance for which the
consumer wishes to assert his rights. In the event of legally admitted liability, com-
pensation will not exceed the purchase price paid for the appliance.
These guarantee terms are only valid for appliances purchased and used in Belgium. For
exported appliances, the user must first make sure that they satisfy the technical conditions
(e.g.: voltage, frequency, installation instructions, type of gas, etc.) for the country con-
cerned and that they can withstand the local climatic and environmental conditions. For
appliances purchased abroad, the user must first ensure that they meet the qualifications
Guarantee/Customer Service
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