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CUSTOMER CARE CENTER 800.898.1879 www.askousa.com
TROUBLESHOOTING
Is using a ASKO combination washer/dryer
different than a traditional “stand-alone”
washer and dryer?
Yes. In a ASKO combination laundry product, you wash / dry in the same
tub. Cycle times will be longer and overall load sizes will be smaller.
Wash cycle times are similar, but because combination washer / dryer
products operate using a standard household electrical supply (120V vs.
230V), dry times are longer and capacity is reduced by 50% when using
the dry program. The overall convenience of this laundry solution far
outweighs the need to manage your laundry requirements with smaller,
more frequent laundry loads.
Most issues with your washer/dryer can be
solved without a technician. Before calling
for service, check the following.
Machine Runs Too Long
Your machine is a combination washer/dryer and depending on load
size, fabric, and programs selected, could take as long as 4 1/2
hours to complete the program.
Washer does not work/light is not on.
Press On/Off button
Make sure power supply is securely in electrical outlet
Make sure door is closed securely (press inward on door handle)
Check main power supply and/or house breaker/fuse
Indicator light is on but unit does not work
Make sure door is closed securely (press inward on door handle)
Press On/Off button firmly
Check Program Knob to be sure it is on a program
Press start button
Make sure power supply securely in electrical outlet
Washer does not fill with water
Make sure door is closed securely (press inward on door handle)
Check home water supply and pressure
Make sure water faucet to machine is open
Check for obstructions in water hoses
Clean inlet filters between valves and water hoses
Washer fills and drains continuously
Make sure drain hose is at correct height (pages 4-5)
If draining into sink, make sure drain hose outlet is not under water
Washer does not drain and spin
Make sure drain hose is in correct position (pages 4-5)
Check for kinks and/or obstructions in drain hose
Clean detergent dispenser, if encrusted with residue or clogged
Check Coin Trap for obstructions, clean and reinstall. (page 5)
Load should be properly balanced for maximum water extraction
Use less detergent or low-suds detergent for front-loading washers
Washer/dryer vibrates and is noisy
Ensure that shipping bolts, spacers and grommets have been removed
(page 4)
Check that fabrics in tub are not tangled
Make sure machine is level and installed on a secure floor / platform (page 5)
Door will not open
For your safety, door remains locked for approx. two minutes after
completion of a wash/dry program.
How can I improve drying performance?
Never overload the tub! The rule of thumb for efficient drying is a laundry
load that represents a half load (7.5 lbs) of the tub capacity (15 lbs).
Important note: The dry capacity is one-half (50%) of the wash capacity.
Use 1-2 tablespoons of a liquid fabric softener with each load - softer
clothes separate more effectively to allow faster drying with less wrinkles.
Drying times vary based on the type of fabric (heavier fabrics retain more
moisture), the amount of moisture retained in the fabric after the wash
cycle (1200 RPM spin for regular fabrics vs. 800 for synthetic press
fabrics - 550 RPM spin for delicate fabrics) and the size of the laundry
load. DO NOT OVERLOAD THE TUB!
When you remove items after the dry cycle is complete, they may feel
slightly damp to the touch even though they are actually dry. This is a
normal performance characteristic of a condensing dryer product. Remove
items from tub, fluff clothing by shaking gently to allow any humidity to
dissipate before folding or hanging.
Make sure the cold water supply is turned on during the entire laundry (wash
/ dry) program. This product requires cold water to operate the dry program.
Dryer does not dry properly
Reduce load size (page 11)
Check Coin Trap for obstructions, clean and reinstall (page 15)
Be sure you use a HE low suds detergent and the proper amount of
fabric softener.
Make sure cold water is supplied throughout dry cycle
If the problem persists, call our Customer Care Center at
800.898.1879 for further assistance. When you call, have the
following information:
1) Appliance model number
2) Serial number of the machine (located on the inner door facing)
3) Purchase date
Why are soap suds seeping from the
outside door seal or detergent dispenser?
This is referred to as “over-sudsing”. Using proper amounts (1-2
tablespoons) of a low-sudsing, HE “High-Efficiency” powder detergent
and fabric softener to prevent over-sudsing. Over time, over-sudsing
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