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Troubleshooting
Possible causes / Solutions:
The plug has not been inserted into the electrical socket, or it has
not been inserted far enough to make contact.
There is no power in the house.
The porthole door has not been shut properly.
The START/RESET button has not been pressed.
The water tap has not been turned on.
The water inlet hose is not connected to the tap.
The hose is kinked.
The water tap has not been turned on.
There is no water in the house.
The water pressure is insufficient.
The START/RESET button has not been pressed.
The end of the outlet hose has not been fitted at a height between
25 - 34 inches (62 and 86 cm) from the floor (see Installation).
The free end of the hose is underwater (see Installation).
If If the dwelling is on one of the upper floors of a building, there
may be problems relating to water drainage, causing the washing
machine to load and drain water continuously. Special anti-
draining valves are available in shops and help to avoid this
inconvenience.
The water drainage system is not fitted with a breather pipe.
The programme does not include a draining phase: some
programs require manual draining (see Programmes and
options).
The Easy Iron option is enabled: to complete the program, press
the START/RESET button (see Programs and options).
The outlet hose is bent (see Installation).
The drainage duct is clogged.
The drum was not unlocked properly when the appliance was
installed. Remove shipping bolts (see Installation).
The washing machine is not level (see Installation).
The washing machine is trapped between cabinets and a wall
(see Installation).
The load is not balanced properly (see Operating the washing
machine).
The water inlet hose is not screwed on to the tap correctly (see
Installation).
The detergent dispenser drawer is blocked (for instructions on
how to clean it, see Care and maintenance).
The outlet hose has not been secured properly (see
Installation).
Switch off the machine and unplug the appliance; wait for
approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
Malfunction:
The washing machine will not switch on.
The wash cycle does not begin.
The washing machines fails to fill with
water.
The machine continuously fills and
drains water.
The machine does not drain or spin.
The washing machine vibrates too much
during the spin cycle.
The washing machine leaks.
The icons corresponding to the Phase in
progress flash rapidly at the same time
as the ON/OFF indicator light.
From time to time your machine may not operate as it should. Before calling for Assistance (see Service-Assistance),
make sure that the problem cannot be resolved easily using the following list.