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a. The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned part(s),
must be included inside the package with the failed merchandise.
2. Each part must be tagged with the following information:
a.
Model number and serial number of the dryer from which part was removed.
b. Nature of failure (be specific).
c. Date of dryer installation.
d. Date of part failure.
e. Specify whether the part(s) being returned is for a replacement, a credit, or a refund.
NOTE: If a part is marked for a credit or a refund, the invoice number covering the purchase of
the replacement part must be provided.
NOTE: Warranty tags (ADC Part No. 450064) are available at “no charge” from ADC upon
request.
3. The company returning the part(s) must clearly note the complete company name and address on the
outside of the package.
4. ALL returns must be properly packaged to insure that they are not damaged in transit. Damage claims
are the responsibility of the shipper.
IMPORTANT: No replacements, credits, or refunds will be issued for merchandise damaged in
transit.
5. ALL returns should be shipped to the ADC factory in such a manner that they are insured and a proof of
delivery can be obtained by the sender.
6. Shipping charges are not the responsibility of ADC. ALL returns should be “prepaid” to the
factory. Any “C.O.D.” or “COLLECT” returns will not be accepted.
IMPORTANT: No replacements, credits, or refunds will be issued if the claim cannot be
processed due to insufficient information. The party filing the claim will be
notified in writing, either by “FAX” or “CERTIFIED MAIL - Return Receipt
Requested,” as to the information necessary to process claim. If a reply is not
received by the ADC Warranty Department within thirty (30) days from the
FAX/letter date, then no replacement, credit, or refund will be issued, and the
merchandise will be discarded.