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3938
Something not working? Something not working?
Problem
The door will not open
Possible cause
The programme is still Wait until the end of the
running and the drum programme before opening
is turning. the door.
The water level is above the Before opening the door,
bottom edge of the door. the water must be emptied
out.
The machine is heating the Wait until the end of the
water or drying the heating or drying phase.
clothes.
Solution
The machine vibrates or is
noisy
The transit bolts have Check that the machine
not been removed. has been unpacked as
described in the Installation
section.
The feet have not been Carefully level the machine.
adjusted.
There is little laundry in Correct operation of the
the drum. machine is not affected.
Problem
The machine does not
empty and/or does not spin
Possible cause
The drain hose is Check the whole length of
squashed or kinked (E20). the hose and remove the
kink.
The drain pump or the Clean the pump or check
drain hose are clogged (E20). the hose.
The RINSE HOLD option Empty out the water by
(stop with water in drum) pressing the START button
has been selected. or selecting the DRAIN
programme.
The laundry is not evenly Redistribute the laundry
distributed inside the drum. manually in the drum.
There is water on the floor
Solution
The machine does not fill
The water tap is closed (E10). Open the water tap.
The water inlet hose is Check the whole length of the
squashed or kinked (E10). hose and remove the kink.
The small filter of the water Clean the filter.
inlet hose is clogged (E10).
The door is not properly Close the door.
closed (E40).
The machine fills then
empties immediately
The end of the drain hose Place the hose at the right
is too low. height (see Installation
section).
Too much detergent has Measure detergent
been used. according to the
manufacturer’s instructions.
An unsuitable detergent Use a suitable washing
has been used that machine detergent.
creates too much foam.
One of the connectors on Check that the hose is
the water inlet hose is firmly screwed on at both
leaking. ends.
The drain pump has not Fully screw the pump into
been properly screwed on place.
after cleaning.
The cap on the emergency Replace the cap on the
emptying hose has not been emergency emptying hose
replaced after cleaning the after cleaning the pump.
pump.