Troubleshooting
148 Firebox SSL VPN Gateway
Client Connections from a Windows Server 2003
If a connection to the Firebox SSL VPN Gateway is made from a Windows Server 2003 computer that is
its own DNS server, local and public DNS resolution does not work. To fix this issue, configure the Win-
dows Server 2003 network settings to point to a different DNS server.
NTLM Authentication
The Secure Access Client does not support NTLM authentication to proxy servers. Only Basic authentica-
tion is supported for proxy servers.
WINS Entries
When the Secure Access Client is disconnected, WINS entries are not removed from the computer that is
running the client.
Using Third-Party Client Software
If a user’s computer is running Secure Access Client, and also has a third-party VPN software application
installed on the computer, and connections are not correctly crossing the Firebox SSL VPN Gateway,
make sure the third-party application is disabled or turned off. When the third-party application is dis-
abled or off, try the Firebox SSL VPN Gateway connection again.
