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8-4 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Personal statuses for all users
The following table lists the predefined personal statuses available to all users.
Icon Status Description
Available Lets people know that you are available to
take calls. All calls ring your phone. You can
turn call forwarding on if you want to take
calls at a different location, for example, if you
are working from home.
Call center agents can use this status to sign
in. For more call center agent personal
statuses, see the next table.
Do Not Disturb Lets people know that you are not taking
calls. No calls ring your phone.
You can
record a greeting telling callers you will get
back to them later, and you can send your
calls directly to voice mail.
Note:
You can create a call rule that overrides the
Do Not Disturb personal status, allowing calls from
specific people to ring your phone. For more
information, see Chapter 16.
In a Meeting Lets people know that you are away from
your desk. You can record a greeting that tells
callers you will be back shortly, and you can
specify whether your phone does or does not
ring.
Out of the
Office
Lets people know that you are out of the
office. You can record a greeting that tells
callers when you will return, forward your
calls to the extension of someone who is
covering your calls, and specify whether your
phone does or does not ring.
On Vacation Lets people know that you are out of the
office for an extended period. You can record
a greeting to that effect, forward your calls to
a different location or the extension of
someone who is covering your calls, and
specify whether your phone does or does not
ring.