6-14 ENWW
Check the print cartridges
• If the print cartridge lights are on or blinking, see “Printer lights reference”.
• A print cartridge may be low or out of ink. Check the print cartridge ink levels.
• Windows: See “Using the Toolbox”.
• Macintosh: See “Displaying the HP Inkjet Toolbox”.
Replace any low or empty print cartridges (see “Installing or replacing the print
cartridges”) and then print again.
• If you are printing with a single print cartridge, the print speed may be slower than
normal. See “Printing with a single print cartridge”.
Check for conflicts with port-sharing devices
If you are using a parallel cable, make sure your printer is connected directly to the parallel
port. Avoid sharing the port with other devices such as a Zip drive or other printers.
Printer does not print after switching ports
Check the cable
Make sure the cable you are using is properly connected to the computer and the printer.
Make sure the printer is turned off when you switch ports
If the printer was not turned off, turn it off, wait a few seconds, and then turn it on again.
Make sure the port setting matches the physical connection
iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and
2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click
Control Panel, and then click Printers and Faxes.)
ii Right-click the printer icon and select Properties.
iii Click the Details tab (Windows 98 and Me) or the Ports tab (Windows NT 4.0, 2000,
and XP) and check the port setting.
Print a test page
To print a generic Windows test page:
iClick Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and
2000) or Printers and Faxes (Windows XP).
(If Printers and Faxes is not found on the Start menu in Windows XP, click Start, click
Control Panel, and then click Printers and Faxes.)
ii Right-click the printer icon and select Properties.
iii Click the General tab, and then click Print Test Page.
If the test page prints, then the problem is not with the connection between the printer and
the computer. Make sure the application you are trying to print from has the correct printer
selected.
Do not connect both the parallel cable and the USB cable to the printer simultaneously. Only
use one type of connection to the printer at a time.
