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Problem Possible cause/Solution
The machine does not fill:
The water tap is closed (the button 5 red light blinks).
• Open the water tap.
The inlet hose is squashed or kinked (the button 5 red light blinks).
• Check the inlet hose connection.
The filter in the inlet hose or the inlet valve filter are blocked (the button 5 red
light blinks).
• Clean the water inlet filters. (See ‘Cleaning the water inlet filters’ for more
details).
The door is not properly closed (the button 5 red light blinks).
• Close the door firmly.
The machine does not empty and/or
does not spin:
The drain hose is squashed or kinked (the button 5 red light blinks).
• Check the drain hose connection.
The drain filter is clogged (the button 5 red light blinks).
• Clean the drain filter.
An option or a programme that ends with the water still in the tub or a that
eliminates all the spinning phases has been selected.
• Select the draining or spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent (creates too much foam) has been
used.
• Reduce the detergent quantity or use another one.
Check whether there are any leaks from one of the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see if it is
damp.
• Check the water inlet hose connection.
The drain or inlet hose is damaged.
• Replace it with a new one.
The filter has not been properly screwed in after cleaning action.
• Screw the filter fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has been used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to washing.
• Use commercial products to treat the stubborn stains.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
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