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Malfunction Possible cause Solution
There is water on
the floor:
Unsatisfactory
washing results:
The door will not
open:
The machine
vibrates or is
noisy:
The machine
makes an unusual
noise:
Too much detergent or unsuitable
detergent (creates too much foam)
has been used.
The drain hose is damaged.
Check whether there are any leaks
from one of the inlet hose fittings. It is
not always easy to see this as the
water runs down the hose; check to
see if it is damp.
Too little detergent or unsuitable
detergent has been used.
Stubborn stains have not been
treated prior to washing.
The correct temperature was not
selected.
The program is still running.
The door lock has not been released.
There is water in the drum.
The transit bolts and packing have
not been removed.
The laundry is not evenly distributed
in the drum.
Maybe there is very little laundry in the
drum.
The machine is fitted with a type of
motor which makes an unusual noise
compared with other traditional
motors. This new motor ensures a
softer start and more even distribution
of the laundry in the drum when
spinning, as well as increased stability
of the machine.
Unstable floors eg. wooden floors.
The support feet have not been
adjusted.
Check the correct levelling of the
appliance.
Redistribute the laundry.
Load more laundry.
Excessive laundry load.
Check if you have selected the
correct temperature.
Introduce into the drum less
laundry.
Wait the end of washing cycle.
Wait about 3 minutes.
Select drain or spin program to
empty out the water.
Check the correct installation of
the appliance.
Use commercial products to treat
the stubborn stains.
Increase the detergent quantity or
use another one.
Reduce the detergent quantity or
use another one.
Check the water inlet hose
connection.
Change it with a new one.