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28 electrolux guarantee/customer service
Guarantee/Customer Service
Standard guarantee conditions
We, Zanussi Electrolux, undertake that if, within
12 months of the date of the purchase, this
Zanussi-Electrolux appliance or any part thereof
is proved to be defective by reason only of
faulty workmanship or materials, we will, at our
option repair or replace the same FREE OF
ANY CHARGE for labour, materials or carriage
on condition that:
• The appliance has been correctly installed
and used only on the electricity supply stat-
ed on the rating plate.
• The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer’s instructions.
• The appliance has not been serviced, main-
tained, repaired, taken apart or tampered
with, by any person not authorised by us.
• All service work under this guarantee must
be undertaken by a Service Force Centre.
• Any appliance or defective part replaced
shall become the Company’s property.
• This guarantee is in addition to your statuto-
ry and other legal rights.
Exclusions
• Damage or calls resulting from transporta-
tion, improper use or neglect, the replace-
ment of any light bulbs or removable parts
of glass or plastic.
• Costs incurred for calls to put right an appli-
ance which is improperly installed or calls to
appliances outside the United Kingdom
.
• Appliances found to be in use within a com-
mercial environment, plus those which are
subject to rental agreements
.
• Products of Zanussi Electrolux manufacture
which are NOT marketed by Zanussi
Electrolux.
Service and Spare Parts
In the event of your appliance requiring service,
or if you wish to purchase spare parts, please
contact your local Service Force Centre by tele-
phoning:
0870 5 929929
Your telephone call will be automatically routed
to the Service Force Centre covering your post
code area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk.
Before calling out an engineer, please ensure
you have read the details under the heading
“Something Not Working”.
When you contact the Service Force Centre
you will need to give the following details:
1. Your name, address and post code.
2. Your telephone number.
3. Clear and concise details of fault.
4. The model and serial number of the appli-
ance (found on the rating plate).
5. The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls
.
Customer Care
For general enquiries concerning your
Electrolux appliance or for further information
Guarantee Conditions
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